Warranty Terms & Conditions
Effective: October 2026
Welcome to AMTECH EV Specialist (amtechev.com). These Terms & Conditions govern warranty coverage, claim procedures, and service policies for EV chargers and professional installation services provided across Malaysia.
Warranty Period
The warranty period is determined by the specific package or hardware purchased. The exact duration (number of warranty years) is clearly specified on your official purchase receipt / order confirmation invoice issued by AMTECH EV.
Product Registration
Warranty coverage is strictly valid only when the product is registered online at amtechev.com/customer-support/warranty/register accompanied by a valid purchase receipt (image or PDF).
What Is Covered Under Warranty
- Workmanship & Installation Defects: Any fault arising from installation work executed by AMTECH EV certified technicians.
- Wallbox Hardware Defects & Replacement: Defective wallbox units are replaced with a brand new unit in accordance with the following terms:
1-to-1 Brand New Replacement (FREE)
If your wallbox charger purchased from AMTECH EV malfunctions within its warranty period, we will replace it with a brand new wallbox unit at zero additional charge (100% Free).
Special Replacement: RM850 All-In
If your wallbox was purchased from third-party vendors, customers only pay a subsidized rate of RM850 for a brand new replacement wallbox unit from AMTECH EV, including complete installation.
* If the cause of damage is determined to be our installation workmanship fault, no fee will be charged. Exclusions listed in Section 4 remain non-covered.
What Is NOT Covered (Exclusions)
How to Make a Warranty Claim
Submit a Call for Inspection (Under Warranty) request on our website with all mandatory information and photo/video evidence. Our Customer Support team will contact you within 1 to 2 business days via our verified hotline.
Inspection Fee Policy:
If upon on-site physical inspection the malfunction or issue is determined NOT to be caused by AMTECH EV wiring/installation, an on-site inspection fee of RM248 will apply. If the defect is caused by AMTECH EV wiring/workmanship, the inspection and rectification are 100% Free.
Voidance of Warranty
Warranty coverage shall become immediately void if the installation is altered, modified, or repaired by unauthorized parties without prior written authorization from AMTECH EV, or if fraudulent/falsified product registration details are submitted.
Governing Law & Miscellaneous
AMTECH EV reserves the right to amend these terms and conditions. The governing version applicable to your warranty coverage is the version agreed upon during product registration. These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia.
Need Assistance or Have Questions?
Our Customer Service team is available Monday to Friday from 9:00 AM to 6:00 PM.